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Frequently Asked Questions

Q: What is Modern Minds?


Modern Minds is an innovative mental wellness clinic that specializes in treating working-age adults with concerns related to anxiety and depression, and more broadly, people seeking personal or professional growth.

Located in downtown Charleston at 40 Calhoun Street, and in partnership with MUSC Health, Modern Minds uses an integrative model focusing on the whole person and treating both body and mind.

The clinic was founded in 2020 with Dr. Anne Marie Albano as Executive Director. Modern Minds is a not-for-profit partnership between the BEEMOK family foundation and MUSC Health.

Q: What’s the phone number(s) for Modern Minds?

Q: Who does Modern Minds treat?


Modern Minds specializes in treating working age adults with anxiety and depression related concerns.

Q: Do you have telehealth available?


Yes. You and your Modern Minds team will work together collaboratively to determine if telehealth is appropriate for you and your situation.

Q: What are your hours?


8:00 AM to 8:00 PM (Mon-Thurs)

8:00 AM to 6:00 PM (Friday)

Q: Do I need a referral?


No. You do not need a referral to work with us at Modern Minds. To ensure that you receive the optimal plan to meet your goals, with your consent we will work collaboratively with your current medical or mental health providers to ensure continuity of care.

Q: Is an appointment required?


Yes. Please call us at (843) 531-9036 to speak with a specialist and learn if Modern Minds is right for you. You can also fill out some general information through our Contact Us portal online. We will be in touch within 2 business days to learn more about your goals and, if appropriate, schedule an intake assessment visit.

Q: What is the intake process like at Modern Minds for new patient appointments?


See Your Journey for a detailed description of the process at Modern Minds.

Q: Does an intake/new patient appointment guarantee treatment at Modern Minds?


No. Our assessment process is designed to help point individuals in the right direction. If we determine Modern Minds is not an appropriate level of care, or we would recommend different services, we will provide those recommendations.

Q: Does Modern Minds accept insurance?


No. Modern Minds is a fee for service, self-pay clinic. Modern Minds does not currently accept insurance including Medicare or Medicaid. Clients may choose to pay for services out of pocket or through their eligible Health Savings Account (HSA). In addition, some clients regularly submit a paid bill for services received at Modern Minds to their insurance company for reimbursement.

Q: What is Cognitive Behavioral Therapy?


CBT is a term referring to an approach to psychological treatment for many emotional, interpersonal, and behavioral problems. CBT is based on the premise that our thoughts, feelings, and behaviors are synergistic with one another and are influenced by interactions with and situations in the environment. For some people, negative thinking and beliefs may prompt difficult emotions, and coupled with certain unhelpful patterns of avoidance, withdrawal, or other negative actions, result in problems affecting self-care, relationships, work, and other aspects of living. CBT therapists help individuals learn how to recognize and change unhelpful patterns of thinking and habits of self-defeating or negative behavior, and to accept and better manage the range of emotions that occur in the course of daily living. Therapists work collaboratively with the client to develop goals for therapy, establish hope, and to assist the client in harnessing their own internal efforts and resources to make positive changes in their mental and physical health and wellness. Clients learn skills that can be life affirming as well as life saving for many who struggle with anxiety, depression or chronic stress. CBT is an evidence-based treatment, supported by decades of scientific testing and research. It is often a short-term treatment and can be delivered to individuals, couples, in group format, and also through telehealth.

Q: What is Acceptance and Commitment Therapy?


ACT is an evidenced-based therapy that is both scientific and compassionate. ACT helps individuals learn how to embrace being human, thus becoming the best version of themselves. ACT identifies core processes that cause individuals to get stuck in their lives and provides tools to help them turn those stuck points into meaningful life pivots. Working with an ACT therapist, you transform suffering into meaning and make sustainable changes in your life through the development of psychological flexibility. The aim of ACT is to help individuals stop overthinking and avoiding, become more present, and actively pursue what matters to them. ACT is a part of the third wave of Cognitive Behavioral Therapy (CBT) and focuses on the process of change for individuals as opposed to a prescribed or overly manualized approach to your concerns.

Sub question:
Q: What is psychological flexibility?
A: In the words of Steve Hayes, the founder of Acceptance and Commitment Therapy, “psychological flexibility is contacting the present moment fully as a conscious, historical human being, and based on what the situation affords, changing or persisting in behavior in the service of chosen values.” More simply put, psychological flexibility is like any other kind of flexibility. It enables us to live and move with relative ease towards what we value and with what life brings us as opposed to psychological inflexibility or rigidity which keeps us stuck in our suffering, stuck in our lives.

Q: What conditions or diagnoses are appropriate for care at Modern Minds?

  • Generalized Anxiety Disorder and worry
  • Separation Anxiety
  • Social Anxiety or Social Phobia (SoP)
  • Depression
  • Stress
  • Obsessive Compulsive Disorder (OCD)
  • Specific Phobias
  • Panic attacks and Panic Disorder
  • Body Focused Repetitive Disorders (Skin Picking/Trichotillomania)
  • Agoraphobia
  • Public speaking anxiety
  • Perfectionism

Modern Minds specializes in CBT, ACT and related approaches to treat depression, anxiety and related disorders. We have both therapists and psychiatrists on staff who provide evaluations as well as ongoing treatment when recommended.

Q: What diagnoses are NOT appropriate to refer to Modern Minds?

  • Bipolar Disorder
  • Schizophrenia
  • Psychotic Disorders
  • Active Suicidal Ideation
  • Multiple Suicide Attempts
  • Recent Psychiatric Hospitalization
  • Substance Use and Abuse
  • Anorexia or Binge Eating Disorders
  • Personality Disorders

Q: How do I know if it’s time to approach Modern Minds?


Have you fallen off your baseline? If you feel your anxiety, stress, mood, or overall quality of life has gotten to the point where there are more bad days than good then it may be time to give us a call. Some individuals come to us knowing what kind of help they need; some talk with us to learn about their options. You may be experiencing levels of anxiety or depression that interfere with your job or career path, relationships, parenting, managing conflicts at work or home, coping with major life changes or result in difficulties with sleep, diet, or physical wellness. Together, we will identify the steps you need to take not just to getting back on track but for thriving to total wellness. We’ll develop with you an appropriate plan to adopt new skills and habits that are tailored to your values, to work toward achieving mental and physical wellness.

Q: What can I expect prior to and during my first visits to Modern Minds?


Please see the Our Approach page of this website for more information about what to expect at Modern Minds.

Q: How long are sessions at Modern Minds and how many can I expect?

  • Most individual sessions are 45 minutes, once per week. However, sessions of longer duration or more frequent sessions may be required for certain conditions.
  • Most group therapy sessions are 90 minutes per session.
  • You will work with your therapist to determine the appropriate sessions and frequency for your needs.

Q: When is payment due?


Payment is due at the time service is rendered. Payments can be made immediately following any services using the online patient portal, by calling the office or in-person at Modern Minds.

Q: How do I find out what the reimbursement rates are, if I want to submit to my insurance company?


You can use the following CPT codes to find out what your level of reimbursement would be:

  • Psychological Eval: 90791
  • Treatment Code for Therapist: 90834
  • Group Code: 90853
  • Psychiatric Eval: 90792 (with M.D.)

Q: What forms of therapy does Modern Minds specialize in?

  • Cognitive Behavioral Therapy (CBT)
  • Acceptance and Commitment Therapy (ACT)
  • Behavioral Activation
  • Mindfulness Based Stress Reduction
  • Cognitive behavioral group therapy
  • Pharmacotherapy

Q: How do I know if I have out of network coverage?


You may visit your insurance company’s website for specific information regarding your policy or you may call your insurance company directly. Look on the back of your insurance card for the customer service number. Call the number and ask the following questions:

  1. Do I have out of network coverage under my policy?
  2. What is my deductible?
  3. Once my deductible is met, how much will I be reimbursed by insurance?

Q: What is a deductible?


A deductible is the overall amount you must pay out of your own pocket per year before your health insurance makes any payments

Q: What do I need to do to get reimbursed for psychotherapy services through my out of network benefits?


If your health plan covers out of network providers for mental health services, complete your insurance claim form and submit it along with the provider’s invoice.

Q: Should I contact my insurance company prior to making an appointment?


Yes. If you plan on seeking reimbursement from your insurance company and are unclear what is covered under your policy, it would be advisable to contact them prior to making an appointment. You may also contact your human resources department for specific information about your coverage.

Q: What if I don’t know my policy number?


Contact your insurance company at the number on the back of your insurance card and they will be able to assist you.

Q: What if I can’t find out this information on my own?


If you have any trouble getting the necessary information or have further questions please let us know and we’d be happy to assist you.

Helpful Resources:


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